Your Rights

Know Your Rights and Use Them

At Fenders Collision USA, we deal with our customers honestly and transparently. We want you to know your full rights when it comes to repairing your cherished car in Florida. At our premier auto body shop, we provide the finest collision repair services and we strive for excellence in customer care.

But at the end of the day, we want you to make the choice to get in touch with our auto body shops in Fort Walton Beach and Crestview, FL. Don’t let anyone make this decision for you, because in Florida, you have the right to choose your body shop and you have the right to know that your car is in safe hands.

You Choose Your Preferred Body Shop

A car accident is a stressful and often traumatic experience, so the last thing you want is for the repair process to be the same. Oftentimes, the insurer will try to direct you to their preferred collision shop, but in the state of Florida, your insurer cannot force you to go to any specific auto body center.
Your insurance company might try to nudge you in their preferred direction, and you might get the impression that you have to go to one of the collision shops in their “approved network”.

Remember, you are the customer, and you decide what is best for you and your vehicle, not the insurer. If you get into an accident, contact your insurer, research your options, and decide on the body shop where you want to get your car fixes.

Understand Aftermarket & Used Parts

The responsibility of your insurer is to make you “financially whole”, or in other words, to make sure your vehicle is brought back to the same condition it was in before the accident. To achieve this, the insurance company can use non-original equipment like aftermarket crash parts and/or recycled parts.

Aftermarket parts

Florida Statute 501-33 states that in all instances where non-original equipment manufacturer aftermarket crash parts are used in preparing an estimate for repairs, the written estimate prepared by the insurer or the repair facility, or both, shall clearly identify each such part.

These parts only include the “non-mechanical” sheet metal or plastic parts that are on the exterior of the vehicle. It is very important to review your insurance policy when filing a claim for damages. Please note that if you are claiming against another driver’s policy that you are not under contract with that carrier and, therefore, not bound by the same policy language. When filing against the other at-fault driver’s insurance, the repairs to your vehicle are covered under the liability section of their policy.

Recycled or Used Parts

The use of recycled parts allows the Insurance Company to meet its obligations as it returns the vehicle to a “pre-loss condition”. However, the parts must be documented as coming from the same model year or newer as your vehicle and must be in a similar condition or better. For example, if your vehicle is a 2009 Toyota Camry and needs a passenger side front fender, then the recycled replacement fender must come from a 2009 or newer Toyota Camry.

Fenders Collision USA supports the use of quality recycled parts. We reduce, reuse, and recycle!

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