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Yes! Call us at (850) 862-8880 (South Okaloosa County area) or (850) 682-5168 (North Okaloosa County area) and let us know you’re in need of a tow to the shop.
If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.
You can request an online estimate or call us at (850) 226-8880 (South Okaloosa County area) or (850) 682-5168 (North Okaloosa County area)
If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original estimate.
Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged) or used (LKQ) parts to be used during the repair. You always have the choice to pay any difference in part price if you would like to use all factory parts in your repair. That being said, in a majority of cases, we take advantage of the OEM Competitive Pricing Programs, which match aftermarket pricing with OEM parts.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
There are many factors to consider when estimating length of time for the repairs like part availability, paint and material dry times and availability of specific equipment within our facility. We understand that you depend on your transportation and we work very hard to complete the repair in a timely manner.
With our highly skilled professionals and paint matching technology, we are able to reproduce the finish on your vehicle. We only use the highest of quality paint for accurate auto body repairs.
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.
Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in for insurance approved repairs, to begin the repair process – and we’ll do the rest.
If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the Actual Cash Value (ACV) of the vehicle prior to the accident.
Original Equipment Manufacturer (OEM) is a term for parts made by the manufacturer of your vehicle.
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
When the repairs are complete and you are satisfied with the repairs. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle you will pay the deductible amount to Fenders Collision USA.
Your deductible is due when you pick up your vehicle. If you are expecting your deductible to be reduced or waived we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
We accept cash, check, and major credit cards. However, if you receive a check for an Insurance Claim, then you must pay with either Cash, Check or Money Order equal to the amount of the Insurance Check. Deductibles can always be paid in any manner that is most convenient to you.
Post Repair Care
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
- Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely. We will send you a reminder on when it is okay to apply wax to your vehicle’s repaired panels.
What To Do In The Event Of An Accident
1. SAFETY FIRST
2. ARE YOU INJURED?
3. Call The Authorities
Call 9-1-1! Especially if there has been substantial damage and anyone is injured or acting confrontational. When the police arrive, ask for the investigating officer’s name, contact information, and for the accident report number so you can follow up.
4. Exchange Information
Obtain the name, address, phone number, driver’s license number, plate number, and insurance information of any other drivers involved in the accident. Also record names of anyone with injuries and witnesses. Don’t argue over who is at fault, and don’t admit blame.
5. Record The Scene
If possible, take photos of the scene (a cell-phone camera can come in handy) or draw a diagram showing the positions of all involved vehicles. Contact your insurer right away.